Frequently Asked Questions

Where can I sign up for a redONE line?

You can sign up for a redONE line at any of our authorised retail partner outlets. Click here to find a retailer close to you!

What documents do I need to bring along in order to sign up for a redONE line?

For Singapore citizens and Permanent Residents (PR), please bring your original NRIC. For foreigners, please bring along your original FIN card, and other supporting documents verifying your residential address in Singapore. E.g. Employment Pass / S Pass / Student Pass / Long Term Dependant Pass / Work Permit (minimum 6 months’ validity from the date of expiry). Passport is not accepted.
E.g. Utilities bill, bank/credit card statement (within 3 months)

Can I switch to redONE and keep my existing number?

Yes, you may do a Port-In Request at our store. We will guide you on the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

How long will it take to activate my line?

New registration will take 1-2 hours. If you are porting over your existing line from another telco, it will take 1-2 working days.

How do I access to my redONE account?

Currently, the only way to access to your redONE account to check on your balances is by downloading the redONE 1App.

What are the billing cycles like?

redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

What other fees do I need to take note of?

Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. During the launch period, both registration and SIM Card fees are waived.

How do I receive my bills?

Bills are sent via email and accessible through the redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

How do I make payment for my bills?

Payment of bills can be done online – through redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through redONE partners till you receive a confirmation from us that your GIRO is in place.

What is Basic Internet? And what is the speed for Basic Internet?

Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

What is the launch promotion?

Launch promotion is as follows:

  • Registration and SIM Card fees waived
  • Free Caller ID until further notice
  • Free Data Roaming Services

*Free data roaming services are capped up to 1.5GB of data, dependent on the signed plan and country roamed to.